Ten days ago we hired a Toyota Aygo from this company; not the model we wanted but it was just for one week while our car was in for repairs.I drove it first from my home to Kalyves. I followed the only instruction we received and to start the car depressed the clutch pedal down to the floor and turned the key to start the engine. It started.I drove to Kalyves. The engine performed ok. Coming to a slight brend I touched the brake lightly and slowed down. I came to a sharp bend and depressed the brake pedal a little harder. The car almost stopped very abrubtly. I came to a junction and stopped; the engine cut out and it took me 4 times to start the car again. Only when I waited for 2 minutes did it start. Later that day My wife drove the car into the village without problems ( I had warned of the brake problem). The next day we had visitors coming to load some funrinture we were selling so my wife moved the car so that they would be nearer the house. My wife got into the car to move the car back. It was parked on a slight slope. She attempted to start the car but it did not start so she released the handbrake to let the car roll slightly backwards and then pressed on on the brake pedal to stop the car; she pressed repeatedly on the brake but it did not stop so she applied the handbrake but the brakes did not work and the car continued to roll bacwards and hit the gate forcibly- the gate was forced open and the car was stopped going further by the gate. Had the gate been open the car would have gone over the edge of the drive and my wife would have been severely injured or even cild. We called the company and an employee came to see the damage. He said "Don't worry, don't worry." The next day the owner of the company came with the employee and we explained what had happened and I said the car is faulty. She said the car had been well maintained and serviced and we had to pay 620 Euros plus VAT. I explained what had happened and that it happpened because the car was faulty. She said she was going to call the police unless we paid and I said please call the police now bacause you have rented a car to us which is dangereous and I want the police to know that. She did not call the police despite me repeatedly telling her to do so. Finally my wife, who was extremely distressed by what had happened ,paid 500 Euros despite my demands that the police be called.
Each time when we are returning to Crete we always rent a car from Chania car rental. Friendly and easy communication, no hidden fees, overall great service. We recommend them.
Parfait. Très arrangeant. La communication par messenger a été très simple avant et pendant notre séjour. Le rapport qualité prix est top. Le véhicule était très propre, bien entretenu et récent. Tout c'est bien passé dans notre séjour. Je recommende les yeux fermés.
Encore de chouettes vacances passées en Crète grâce à Panagoula et son professionnalisme. Une joie de voir cette voiture à l'arrivée avec ce contact familial. Une voiture propre, vérifiée et l'équipe prête en cas de besoins. Vivement l'année prochaine. Merci pour tout
merci excellent tout a été parfait à recommander
Amazing service and the car was brand new and amazing owner very helpful Would highly recommend that car agency for its prices and for its quality of clean nice trouble free car
Une location exemplaire. Pendant un mois complet. Voiture impeccable, propre. On nous attendait à l’aéroport d’Heraklion, on est venu récupérer la voiture à l’ahurie convenue au retour devant l’entrée de l’aeroport( inutile pour nous d’aller la garer ou que ce soit), vraiment nous recommandons. Très grand professionnalisme et prix absolument raisonnable et intéressant. Merci Panagoula!
Panagoula was a pleasure to deal with and very responsive. George drove our car to Heraklion for us where we arrived by ferry, and was polite, professional and on time. The vehicle itself was great too - a 2022 Toyota. I highly recommend renting a car from Auto Smart.
Todo perfecto- la facilidad de reserva, la calidad del coche y sobre todo la amabilidad y disponibilidad del personal. Recomiendo AutoSmart al 100 % !!! Muchas gracias 🤩
Une société de location parfaite !! Panagoula a été très disponible tout au long du voyage. Je recommande à 100%
We have just dropped off our car after 10 great days in the Chania region. Panagoula was extremely helpful from start to finish. Nothing is too much trouble and we even got an upgrade! Smooth transaction, smooth pick up and drop off. Would definitely recommend! Thank you!
Très bonne compagnie. Excellente communication. Merci Panagoula et merci à Nikos pour l accueil. Très bonne voiture correspondant à nos attentes ! Merci
We already rented a car with Auto Smart 2 times last year. We came back to Crete in March 2023 and of course we rented again a car via Panagoula and this time we had the chance to meet her in person, she is so kind and super professional. We recommend 100% Auto Smart, I've travelled a lot and Auto Smart is from far the best car renting company. Ultra fast communication with friendly service, always on time, good prices, clean cars. When you ask something to Panagoula, she will do her best for you, you can clearly feels that she loves her job and do it with passion. We can't wait to come back next week and also in July, and of course we already booked the car via Panagoula. Auto smart is more than a car rental company, THANK YOU Panagoula. Franz from Belgium.
We required a transfer from Chania to Kissamos Autosmart was recommended to us. The service was excellent the driver Panagoula Spilliotopoulou arrived on time and was very professional, courteous and helpful. I would definitely use Autosmart. I highly recommend this service.
In September 2022 hatten wir ein Auto in bestem Zustand gemietet. Kommunikation und Übergabe am Flughafen Heraklion liefen perfekt. Wir werden den Service von AutoSmart in 2023 wieder nutzen.
Bonjour, ce qui serait bien, c'est de répondre au demande de devis Cordialement
In a world where good service is seemingly becoming a thing of the past, suddenly my faith has been restored in the shape of a car rental company based in Chania. From inception to completion the whole experience is flawless. I had been recommended Chania Car Rental by a friend and after some research I found the rates competitive and feedback positive, so I made the booking. Once arriving in Chania we were greeted in the arrivals lounge by one very warm and polite representative Panagoula Spiliotopoulou. Panagoula showed us to the waiting vehicle, took us through a quick but full safety and user briefing, then the paperwork was completed there and then and away we went. The car was well maintained and spotlessly clean inside and out. The return of the vehicle was effortless, altogether a proficient and user-friendly company that we will certainly be using again. Well done Panagoula and Team.
Hello, I have been using this great company for renting a car many times during the last few years. Their price are always great and their friendly service is amazing. My experience with them includes an unpleasant travel that they had to do for me, to Heraklion. They went there to pay my ticket which I had gotten at the airport. They returned back after 6 hours with my licence plates and with a huge smile. Without asking for any extra charge for their troubles.
The best team, the best service and response we could have had regarding our car rental. Willing and pleasant staff, immediately responded to our requirements. we highly recommend it.
First time hiring a car from auto smart,and have to say super impressed with the car and the service.my family and I had a vw caddy 7seater and it was immaculate very cheap to run and got us around the whole island without fault,auto smart is the only rental I would use in Crete-thanks panagoula and team